Mobile App – Digital Dialogue

Project Info

Client:
Project Type
Date:
IxD Designer:
UX Consultant:
Art Direction:
Prototype:
IA Documentation:
Healthline Network, Inc.
Mobile, IxD, Visual Design
December, 2006
Marcus Harvey
Chris York
Nelson Hernandez

Project Focus

Visual Design
Art Direction
Information Architecture
Print Services

Digital Dialogue was meant to improve communications between physical and patients. Engaging patients to take action on improve their lifestyle and health visits between in-peron visits.

The Problem: 

  • Physicians:
    • Not enough time during in-person visits
    • Visit time spent on routine info vs. high value interactions
    • No useful or actionable interim updates on patient condition or compliance
    • Compensation increasingly tied to quality and population risk metrics
  • Patients:
    • Confused about what to do next and why
    • Overwhelmed by confusing terms and “MD-speak”
    • Not sure when notifying MD is necessary
    • Inconvenient to visit the MD
    • Limited guidance to improve health, “I’m on my own”

The Solution: 

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A personalized digital dialogue that brings the best of the physician directly to patients, prompting them to take action and improves their health between in-person visits through:

  • Patient education that is proven to improve patient compliance & engagement
  • Concrete to-do’s that drive action via mobile messaging and reminders
  • Tracking and assessments that monitor progress
  • Proprietary taxonomy that translates medical-speak into patient-speak
  • Integration of quality and performance measures throughout the digital dialogue
  • A solution that is customizable to MD-specific protocols and patient needs

View product architecture (PDF)

Product Architecture and User Flow

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